FAQ

FREQUENTLY ASKED QUESTIONS

PAYMENT

Yes. The deposit equates to 30% of the package fee and must be payed within 14 days (2 weeks) after signing the contract. This reserves your event date with us. The deposit is non-refundable.

Deposit: The deposit must be payed within 14 days (2 weeks) after signing the contract. The deposit is non-refundable.
Remaining Balance: The remaining balance is due 7 days (1 week) prior to the event.

Cash: We can meet to transfer funds and discuss your event.
Check: Make Payable To "Lux Entertainment".
Credit/Debit Card: Visa, MasterCard, American Express, Discover
*Note: Payments made using a credit/debit card will be subject to a 3% surcharge.

Cash: We may organize an in-person meeting to transfer cash funds.
Check: Checks may be mailed (mailing address will be provided), or we may organize an in-person meeting to transfer check.
Credit/Debit Card: Card payments are handled securely (128-bit encryption: HTTPS) directly from your invoice.


BOOKING

You should book at least two weeks from the date of the event. This gives us the minimum required time to prepare and customize your package.
If your event is within two weeks, please contact us. Depending on party size and package, we may have enough time to prepare properly.
*Note: Bookings made exactly two weeks prior to the event date will be subject to immediate deposit payment, according to our payment schedule.

We understand that you may need to cancel for any reason. If a deposit has been paid, it is non-refundable. If a cancellation occurs within 7 days prior to the event date, the remaining balance will not be refunded.


EQUIPMENT

Yes. All of our equipment is owned and maintained by Lux Entertainment.

We only use industry standard DJ equipment. All of our lighting, audio, and accessories were purchased from highly reputable companies such as Chauvet™, American DJ™ (ADJ), Electro-Voice™ (EV), and Dura Truss™.

Yes. We have backup equipment ready at the event. We always have a secondary laptop running in the background just in case we need to switch over.

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